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Tech Field Reporting Made Easy
Tech Field Reporting Made Easy
Combining your knowledge of the equipment with technology and an efficient process, Customer Assurance can improve your jobsite productivity.
Using our mobile based tools which are intended to limit your effort by limiting the required fields based on the type of report you are filling, you will successfully submit a Field Report on your first attempt and will be just a phone call away from our team's support.
Report an Issue Efficiently Using our Mobile Tools
Report an Issue Efficiently Using our Mobile Tools
Refrigerant leaks of any kind (new or existing equipment) should be reported using this format. You will be instructed to include a video of the leak with the report.
"Most motor module failures have an operational root cause"
This is a concept as well known and accepted in our industry as "The DC motors hardly ever fail"
All DOA compressor cases must be reported to CA by the tech on site using this form.
Diagnostic Help & Report in 1
This mobile will help you troubleshoot a suspected TXV issue and at the same time, easily report the problem.
Other than DOA Failures
Failure Root Cause is Key?
Use this link to report "ALL" compressor failures outside of the 30 day DOA cases.
Replacing a TXV You Want to Report and Document?
This report with before and after data must be submitted when requesting factory assistance for TXV replacement
Equipment operating sound you need to Report?
Equipment operating sound you need to Report?
Guide will help you document the sound report and submit it to CA for review
Documents equipment sound to its operation
Have Concerns with System Capacity?
Have Concerns with System Capacity?
Is the system NOT working right?
Submitting this form will let us help you answer that very common field question.
USE THE RIGHT TOOLS
These Capacity Data Sheets are mobile tools intended to be used as a quick reference, when the equipment's capacity comes into question and you need help
When troubleshooting a system, be sure to use the appropriate
Is this unit NOT working right?
Submitting this form will let us help you answer that very common field question.
Request a Replacement Rating Nameplate and More
Request a Replacement Rating Nameplate and More
A replacement rating nameplate may need to be ordered from the factory, as long as it is for a legitimated reason like missing, damaged or needed because a unit panel needs to be replaced due to damage.
Contractor must complete the mobile:
and submit it with the required photos as indicated.
The CA Community Will Keep you Informed
The CA Community Will Keep you Informed
Tell Us About Our Support
Tell Us About Our Support
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