Manufacturers would like nothing less than a 100% reliability rate on their products; however that would by no means be considered a realistic expectation. Although in minute numbers, the possibility of component failure is inevitable.
For that reason, the equipment’s Standard Limited Warranty is designed to protect the owner, the contractor and the manufacturer as disclosed in the equipment’s warranty certificate.
SCA - Guideline and Instructions (pdf)
All DOA compressors MUST be returned
Carlyle Compressor
Assistance Beyond Standard Warranty
Customer Assurance Department
Call: 888-827-3352, Option 3